> ## Documentation Index
> Fetch the complete documentation index at: https://worldmonitor.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Contact

> Every support channel — email, GitHub issues, Discord, status page — and what response to expect on each plan.

<Info>
  Machine-readable version for agents: [`/support.md`](https://worldmonitor.app/support.md)
</Info>

## Channels

| Concern                                    | Channel                                                                                   |
| ------------------------------------------ | ----------------------------------------------------------------------------------------- |
| General support, account or billing issues | [support@worldmonitor.app](mailto:support@worldmonitor.app)                               |
| Enterprise, sales, custom quotas           | [enterprise@worldmonitor.app](mailto:enterprise@worldmonitor.app)                         |
| Bug reports & feature requests             | [GitHub issues](https://github.com/koala73/worldmonitor/issues) (public, open source)     |
| Community & quick questions                | [Discord](https://discord.gg/re63kWKxaz)                                                  |
| Service status & incidents                 | [status.worldmonitor.app](https://status.worldmonitor.app) — email subscription available |
| Security vulnerabilities                   | See [security.txt](https://www.worldmonitor.app/.well-known/security.txt)                 |

The in-app contact form on [/pro](https://worldmonitor.app/pro) (`POST /api/leads/v1/submit-contact`) is Turnstile-protected and intended for humans in a browser; agents should use email instead.

## Response expectations

* **Free / Pro / API** — best-effort support via email, GitHub, and Discord. No formal SLA.
* **Enterprise** — dedicated support with committed response times, agreed per contract.

When writing about an API issue, include your key prefix (never the full key), the endpoint, and any request IDs or `X-RateLimit-*` header values you received.

## Before you write in

* **Is it an outage?** Check [status.worldmonitor.app](https://status.worldmonitor.app) and the public health probe `GET /api/health?compact=1`.
* **Key rotation / limit increases** — [Authentication & Usage](/usage-auth), [Rate Limits](/usage-rate-limits), or email support.
* **Billing self-serve** — invoices, cancel, and renew live in the customer portal at [worldmonitor.app/pro](https://worldmonitor.app/pro).

## Related

* [Plans & Pricing](/pricing)
* [Accounts & Sign-up](/accounts)